My name is Afusat Oluwa and I work for SGSS in the IT service management department. My career path has actually progressed quite quickly with SG. I first started working with the IT service desk on desktop support, so that was mainly user administration calls: first point of contact if any clients had issues. They would contact us initially and we would progress the calls further to other departments. I now work as an applications support analyst within SG, and that actually went by very quickly – I’ve only been there for a year. My role within SG is to ensure that when the software releases go through the system, if any issues arise we actually resolve them as soon as possible, and any issues that still remain, we try to find the root cause to propose a long term solution. What surprised me about SG was they are very friendly and you don’t get lost in such a company, like with other companies are quite big, and people don’t notice you, but with SG there’s a support network there, very friendly indeed.